1. What courier services does TIWIE Online Store use?
  2. We currently work together and use J&T and ID Express services as courier services for areas between Indonesia, and do not serve shipments with expeditions outside JNT and ID Express.

  3. How long does it take from the time the order is processed until the order is shipped?
  4. Every order and payment we receive will be processed as soon as possible within 2-3 days and office working hours excluding Saturday / Sunday / Holidays / Joint Leave (Monday-Friday; 08.00 - 17.00). Then delivery takes 2-7 working days after the customer gets a confirmation email "Shipped" to your destination address. If the customer wants to check the order that has been placed, the customer can visit www.mytiwie.com and log in then select transaction history for information on the status of the order that has been made.


  1. Layanan kurir apa yang digunakan oleh TIWIE Online Store?
  2. Saat ini kami bekerja sama dan menggunakan layanan J&T dan ID Express sebagai layanan kurir untuk wilayah antar Indonesia, dan tidak melayani pengiriman dengan ekspedisi di luar JNT dan ID Express.

  3. Berapa lama waktu yang dibutuhkan dari proses orderan sampai orderan dikirim?
  4. Setiap pemesanan dan pembayaran yang kami terima akan kami proses secepatnya dalam 2-3 hari dan jam kerja kantor tidak termasuk Sabtu / Minggu / Hari Libur / Cuti Bersama (Senin-Jumat; 08.00 - 17.00). Kemudian pengiriman membutuhkan waktu 2-7 hari kerja setelah pelanggan mendapat email konfirmasi "Dikirim" ke alamat tujuan Anda. Jika pelanggan ingin mengecek pesanan yang telah dilakukan, pelanggan dapat mengunjungi www.mytiwie.com dan log in kemudian pilih riwayat transaksi untuk informasi status pesanan yang telah dibuat.


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