DELIVERY
- What courier services does TIWIE Online Store use?
- How long does it take from the time the order is processed until the order is shipped?
We currently work together and use J&T and ID Express services as courier services for areas between Indonesia, and do not serve shipments with expeditions outside JNT and ID Express.
Every order and payment we receive will be processed as soon as possible within 2-3 days and office working hours excluding Saturday / Sunday / Holidays / Joint Leave (Monday-Friday; 08.00 - 17.00). Then delivery takes 2-7 working days after the customer gets a confirmation email "Shipped" to your destination address. If the customer wants to check the order that has been placed, the customer can visit www.mytiwie.com and log in then select transaction history for information on the status of the order that has been made.